Payment Providers and Protection - Failed Payments

When purchasing on our site, we have a selection of payment providers who accept most major cards as well as PayPal. However, with recent updates to the way online payments are made, there are some things you should now consider when purchasing.

The chief among which is the new Risk Checking System put in place by major UK Banks. This system uses key traits from your personal spending history as well as personal information to asses if your purchase is a risk to yourself or others. This essentially means that for some Banks that use very strict checking systems you may be banned from paying with the associated account on sites they deem high risk.

Unfortunately, due to the nature of our business, we do often appear on the high-risk lists such as those used by Barclays, Natwest and Nationwide. This means that paying with these cards can result in a failed payment if they perceive the purchase as a risk. This in turn links the risk to your personal information which can affect your other payment options. So using another card may still cause issues. If this does happen we recommend contacting your bank to try and clear the restriction for our site.

If contacting your bank is not an option, PayPal has pre-authorisation for our site so payments are more successful when using PayPal. However for new PayPal users, sometimes you may have to wait for clearing your personal use before it is possible to use online.

If you still have any issues, please email us with the list of the goods you are looking to purchase with a delivery address. We can then use the manual invoicing system to take secure payment via your email address. Please note that payment should be made within the same working day as receiving the invoice to avoid disappointment in having your chosen product sold online.

We have also noticed that some internet service providers (including mobile providers) restrict our site, we suggest contacting your provider to ask for your restriction to be lifted.

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