Vector Air – Return & Exchange Policy

Effective from: [Insert Date]

We want you to be happy with your purchase, but we understand that sometimes things need to be returned. Here’s how it works.
 

1. Standard Returns

Under UK distance selling regulations, you have the right to return most new, unused items within 14 calendar days of receiving your order.
 

To qualify for a return:

• Items must be unused and in original packaging

• All accessories, manuals, and original tags must be included

• You must notify us in writing within 14 days of receipt
   

Once approved, you are responsible for returning the goods at your own cost. We recommend tracked postage. Returns must be securely packaged and received in a resaleable condition.
 

Outbound shipping fees are non-refundable.
 

2. Exchanges

Need a different item instead?

• You cover return postage to us

• You also pay shipping on the replacement item

• Any price difference must be settled before dispatch
   

3. Testing Period

You must test your item within 7 days of receiving it.
Any faults discovered after this period may be handled as warranty claims.
 

4. What You Can’t Return

The following items cannot be returned unless proven to be faulty (we reserve the right to repair or replace faulty items before offering a refund):
 

🔒 FAC-Rated Airguns / Firearms

• These are classed as modified goods as they require variation and inspection

• Once sold and collected/shipped, they cannot be returned, even under standard distance selling rights
   

♻️ Pre-Owned / Second-Hand Items

• All pre-owned products are sold as described and non-returnable

• This includes ex-demo, clearance, or previously owned guns and accessories
   

🛠 Special Orders / Custom Orders

• Items specially ordered in for you are not eligible for full refund

• If cancelled or returned, only a partial refund will be given based on resale viability
   

🔓 Opened Consumables & Used Accessories

• Pellets, CO₂, lubricants, and other consumables are non-returnable if opened

• Scope mounts, optics, or tools that have been installed/used are also excluded
   

5. Faulty Items & Warranty Claims

If you believe your item is faulty, contact us within 7 days of receiving it.
 

You must return it for inspection:

• If a genuine fault is found, we will repair, replace, or refund it, and cover return shipping up to the value of your original delivery charge

• If the fault is due to user error or misuse, the item will be returned to you at your expense
   

We reserve the right to refuse warranty or repair work on items found to have been modified, tampered with, or misused.
 

6. RFD Transfer Items

If your purchase was transferred via RFD, please note:

• We are not responsible for fees or policies charged by the receiving dealer

• RFD transfer charges are non-refundable, even if the item is later returned under warranty
   

7. How to Start a Return

1. Contact us at info@vector-air.co.uk with:

   • Your name and order number

   • The item(s) you wish to return

   • A short reason for the return

2. Wait for confirmation and return instructions

3. Package the item securely and return within 7 days
    

8. Deductions & Condition

We reserve the right to deduct from your refund if:

• Items arrive damaged due to poor packaging

• Items show signs of use or installation

• Packaging is missing or heavily marked
   

If a return is rejected, it will be sent back to you.
 

Summary

New, unused item - ✅ Within 14 days

Pre-owned / Second-hand - ❌ Not returnable

FAC-rated airguns - ❌ Not returnable

Special orders - ⚠️ Partial refund only

Faulty (within 7 days) - ✅ Upon inspection

Consumables (opened) - ❌ Not returnable

Installed accessories - ❌ Not returnable
 

Still unsure? Drop us an email at info@vector-air.co.uk and we’ll walk you through it.